Director, Web Customer Experience
Location: Carle Place, NY
Position Type: Full-Time
Reports to: VP, Web Experience and Merchandising

Summary

In this role, the individual will optimize the 1-800-FLOWERS.COM website for conversion, revenue, and profitability by building a superior customer experience. Specifically, this leader will seek to continuously improve web services, functionalities, user interface, navigation flow, and look & feel of the consumer website by working cross-functionally to champion the customer's needs. The successful candidate will be comfortable working at a high level with the design, technology and management teams within the organization, and making presentations to senior management. Analytical skills are critical for this role as the company is focused on results and wants someone with the big picture vision who can review and adjust their strategy based on site performance.

Specific Responsibilities

• Optimizing the online customer experience by gathering requirements from internal clients, defining, prioritizing and managing new site functionality and administration features with a focus on maximizing conversion.
• Work with the channel/brand managers and other stakeholders to develop business case for web enhancements and lead the creation of project design briefs that translate into business and functional requirements.
• Work with IT and Project Management teams to define and develop scopes, schedules and review processes for individual projects.
• Identify necessary resources and coordinate the work of designers and copywriters and content provider(s) to ensure that projects are completed according to specifications and on schedule and communicate progress, status, issues, and resolutions to key stakeholders and management
• Analyze feature, functions, benefits of site content administration function to develop toolkits the business needs to run day to day marketing
• Contribute to the development of the web marketing strategy. Keeps the group abreast of developing technologies and innovative ideas.
• Identify and champion opportunities to build and leverage best practices across multiple web sites
• Analyze site usage reporting, customer feedback, marketing and competitive research to inform and improve site experience and performance.
• Enhance websites with new ideas/pages/modules to meet business goals, or solve uncovered usability issues
• Work with marketing channels to manage on site customer experience through creation of landing pages optimized for conversion.

Skills and Competencies

• Exude passion for the customer's user experience
• Manage multiple responsibilities with the talent to shift center of focus from one task to another with minimal challenge.
• Collaborate with and provide direction to a cross-functional team without direct authority.
• Understand and communicate with a diverse set of leaders and associates at various levels and within various functional areas that impact the business.

Experience

• Exceptional oral and written communication skills and a demonstrated ability to work cross-functionally to get work completed is a key success factor
• Excellent organizational skills and detail-orientation
• Ability to multitask, handle pressure and meet deadlines in a fast paced entrepreneurial environment
• Advanced computer skills are required including MS Office Suite and the ability to learn and utilize internal applications.
• Understanding of software development product lifecycle
• Experience with web analytics tools.
• Ability to work independently and in synergy with other teams
• Knowledgeable in Microsoft Excel and experience in content and campaign systems a plus
• 5-7 Years managing E-Commerce Marketing for a Multi-Channel Retailer.
• College degree, MBA a plus

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

Back to top

Online Marketing Director
Location: Carle Place, NY
Position Type: Full-Time
Reports to: VP - Online Marketing, Mobile & Social Media

Summary

We are looking for an Online Marketing Director with a proven track record of driving revenues using best-in-class marketing strategies and leveraging innovative marketing campaigns. The Online Marketing Director will work in conjunction with a marketing manager as part of an internal marketing team with an exciting charter to leverage traditional and emerging channels to drive acquisition. The director will develop and execute marketing strategies and plans for our floral and sister brands to aggressively drive conversion, revenue, and profitability across the spectrum of traditional and emerging channels. The Online Marketing Director reports to the VP, Online Marketing, Mobile & Social Media and must be comfortable working closely with senior members of the management team and internal stakeholders from technology, creative, merchandising and brand management domains.

This position requires an energetic, self-motivated individual with strong analytical horsepower, high detail-orientation and excellent written and verbal communication. The individual must be thoughtful about the consumer and understand the value of the customer relationship and continuously expose the acquisition opportunities.

Specific Responsibilities

• Provide leadership in a cross-functional setting to foster new marketing ideas, cultivate concepts and create actionable next steps for implementation.
• Continually research and seek out more effective processes to improve overall marketing programs and be able to effectively drive new initiatives successfully and efficiently through to conclusion.
• Work closely with internal experts and third party vendors to identify and troubleshoot problems, and identify and execute against enhancement opportunities.
• Manage a multi-million dollar P&L, forecast quarterly and annual goals for revenue and campaign response rates, and meet the goals, taking corrective actions as necessary.
• Lead and mentor a small team of marketing managers working on affiliate and display advertising programs and meet targets for growth and profitability.
• Identify new sources of customer acquisition and profit based on expanding with new partners or across holidays and other gifting occasions.
• Develop strategic, performance-based media plans to best target the intended audience for multiple brands and work with other teams to execute on the vision.
• Understand interaction of marketing channels, especially affiliate and display and develop an plan for how to maximize transactional volume while minimizing leakage.
• Build relationships with executives at various online properties and interactive companies including Google, Facebook, Yahoo, Microsoft, and niche portals.
• Identify new technology partners for ad serving, testing and targeting or to buy and negotiate interactive campaigns with emerging players.
• Spearhead strategic post-campaign analysis and provide recommendations for marketing team and senior management.
• Be an integral team player who contributes to the internal synergy and overall success of the department.

Stakeholder management (25%)

• Attend all relevant internal meetings and develop sustainable relationships with key departments and leaders including IT, merchandising, finance, product management, legal and corporate development.
• Develop strong relationships with technology partners and vendors to drive the effectiveness of interactive campaigns and overcome emerging challenges.
• Troubleshoot the obstacles facing the various stakeholder groups and develop recommendations to increase the overall effectiveness of all parties.

Key Competencies

• Customer Satisfaction Orientation: Delivering exceptional satisfaction to both external and internal customers through transparent collaboration and sustainably broadening and deepening such relationships.
• Results-driven: Successfully deliver strategic, operational, financial and contractual plan commitments.
• Leadership: Attract, develop and retain a cross-functional team without direct authority and motivate them to reach desired goals and objectives.
• Outstanding communication: The ability to communicate with a diverse set of leaders and professionals at various levels even in face of structural ambiguities of data and circumstances.

Experience

• 5 - 7 years of direct marketing experience or managing e-commerce marketing for an internet or hybrid retailer with a mix of strategic thinking, disciplined creative passion, and a willingness to be hands-on
• High analytical horsepower to drive strategic interpretation of marketing activities and successfully develop recommendations.
• Management experience leading small teams against online performance-based media objectives and executing marketing campaigns that are part of multi-pronged marketing strategy that crosses teams and organizations.
• Exceptional negotiation skills, relationship skills and the ability to build rapport with vendors in technology, marketing and emerging platforms. Existing relationships with digital agencies, portals, ad networks, and other large publishers is a big plus.
• Knowledge of key performance metrics, current knowledge of behavioral and demographic targeting research and ROI-driven optimization techniques. Decision-making comfort in an environment where objective and subjective measure of success both carry weight is an additional plus.
• Exceptional oral and written communication skills and a demonstrated ability to work cross-functionally to get work completed is a key success factor.
• Ability to multitask, handle pressure and meet deadlines in a fast paced entrepreneurial environment without a lot of direction or oversight.
• Advanced computer skills are required including MS Office Suite and the ability to learn and utilize internal applications. Expert knowledge of media research tools such as Nielsen NetRatings, Google Adplanner and web analytics tools such as Coremetrics or Google Analytics.
• College degree required, advanced degree a plus. We welcome applicants with non-traditional educational and professional experiences.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

Back to top

Online Marketing Manager
Location: Carle Place, NY
Position Type: Full-Time
Reports to: Marketing Director

Summary

We are looking for an Online Marketing Manager with a compelling record of executing marketing strategies and leveraging innovative marketing campaigns to deliver outstanding revenue growth. The Online Marketing Manager will function as part of an internal marketing team with an exciting focus on leveraging traditional and emerging channels to drive acquisition. The manager will be focused on executing marketing strategies and plans for our floral and sister brands to aggressively drive conversion, revenue, and profitability in the assigned channels. The Online Marketing Manager must be comfortable working closely with senior members of the management team and internal stakeholders.

This position requires an enthusiastic multi-tasker with strong attention to detail, excellent written and verbal communication and an ability to build relationships across internal and external audiences. We are also seeking someone who has a "can do" attitude and is used to data-driven tactical judgments. We offer an accelerated career trajectory and a chance to learn from industry leaders and alumni from the best consulting and technology companies. We are a flat, dynamic and highly focused team and have fun while producing strong growth and revenue.

Specific Responsibilities

The role broadly encompasses three specific areas of responsibilities:

Execution leadership (50%)

• Launch and lead the execution of the customer acquisition strategy working in close conjunction with the Marketing Director.
• Lead all tactical responses to requirements of affiliate, display advertising and other marketing programs and meet targets for growth and profitability.
• Continuously use best-in-class project management tools to manage the assigned projects and meet internal and external deadlines.
• Focused on gaining continuous process improvement in all assigned areas of responsibility.
• Leverage current news and research in traditional marketing channels as well as emerging non-traditional channels to enhance the effectiveness of marketing initiatives.

Reporting & analytics (25%)

• Extract, analyze and disseminate relevant data that positively impact the quality of internal discussions and go to market decisions.
• Master the internal data tools and be the singular point of contact for all marketing data needs.
• Define, implement and monitor the data exchange relationships with technology vendors and third-party service providers.
• Spearhead data collection and analysis for post-campaign strategic reviews.

Stakeholder management (25%)

• Attend all relevant internal meetings and develop sustainable relationships with key departments and leaders including IT, merchandising, finance, product management, legal and corporate development.
• Develop strong relationships with technology partners and vendors to drive the effectiveness of interactive campaigns and overcome emerging challenges.
• Troubleshoot the obstacles facing the various stakeholder groups and develop recommendations to increase the overall effectiveness of all parties.

Key Competencies

• Customer Satisfaction Orientation: Delivering exceptional satisfaction to both external and internal customers through transparent collaboration and sustainably broadening and deepening such relationships.
• Results-driven: Successfully deliver assigned goals, complete tasks diligently and positively impact the collective results of the organization.
• Team work: Consistently working well with a diverse group of colleagues and team members with sensitivity and supportive attitude.
• Outstanding communication: Exceptional skills in written and verbal communication.

Experience

• 3 - 5 years of direct marketing or a mix of consulting, technology and marketing experience at top e-commerce or retail organizations.
• High analytical horsepower to drive strategic interpretation of marketing activities and develop insights that positively impact decision-making.
• Exceptional oral and written communication skills and a demonstrated ability to work cross-functionally is a key success factor.
• Ability to multitask, handle pressure and meet deadlines in a fast paced entrepreneurial environment.
• Advanced computer skills are required including MS Office Suite and the ability to learn and utilize internal applications.
• College degree required, advanced degree a plus. We welcome applicants with non-traditional educational and professional experiences.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

Back to top

Mobile Marketing Manager
Location: Carle Place, NY
Position Type: Full-Time
Reports to: Director, Online Marketing, Mobile & Social Media

Summary

We are looking for a Mobile Marketing Manager with a compelling record of executing marketing strategies and leveraging innovative marketing campaigns to deliver outstanding revenue growth in the mobile channel. The Mobile Marketing Manager will function as part of an internal marketing team with an exciting focus on executing marketing strategies and plans for our floral and sister brands to aggressively drive conversion, revenue, and profitability in the mobile channel. The individual must be comfortable working closely with senior members of the management team and internal stakeholders.

This position requires an enthusiastic multi-tasker with strong attention to detail, excellent written and verbal communication and an ability to build relationships across internal and external audiences. We are also seeking someone who has a "can do" attitude and is used to data-driven tactical judgments. We offer an accelerated career trajectory and a chance to learn from industry leaders and alumni from the best consulting and technology companies. We are a flat, dynamic and highly focused team and have fun while producing strong growth and revenue.

Specific Responsibilities
The role broadly encompasses three specific areas of responsibilities:

Execution leadership (50%)

• Lead the execution of the mobile customer acquisition strategy working in close conjunction with the Director leading mobile efforts.
• Lead all tactical responses to requirements of mobile technology partners and advertising programs to meet targets for growth and profitability.
• Continuously use best-in-class project management tools to meet internal and external deadlines and manage the assigned projects.
• Focused on gaining continuous process improvement in all assigned areas of responsibility.
• Prepare business case or ROI scenario analysis to support partnership development.

• Attend all relevant internal meetings and develop sustainable relationships with key departments and leaders including IT, merchandising, finance, product management, legal and corporate development.
• Develop strong relationships with technology partners and vendors to drive the effectiveness of interactive campaigns and overcome emerging challenges.

Key Competencies

• Customer Satisfaction Orientation: Delivering exceptional satisfaction to both external and internal customers through transparent collaboration and sustainably broadening and deepening such relationships.
• Results-driven: Successfully deliver assigned goals, complete tasks diligently and positively impact the collective results of the organization.
• Team work: Consistently working well with a diverse group of colleagues and team mates with sensitivity and supportive attitude.
• Outstanding communication: Exceptional skills in written and verbal communication.

Experience

• 4+ years of mobile marketing or a mix of consulting, technology and marketing experience at top mobile commerce or retail organizations with vibrant mobile channel presence.
• High analytical horsepower to drive strategic interpretation of marketing activities and develop insights that positively impact the outcome.
• Exceptional relationship skills and the ability to build rapport with vendors in technology, marketing and emerging platforms. Existing relationships with mobile ad networks and emerging players is a big plus.
• Exceptional oral and written communication skills and a demonstrated ability to work cross-functionally to get work completed is a key success factor.
• Ability to multitask, handle pressure and meet deadlines in a fast paced entrepreneurial environment.
• Advanced computer skills are required including MS Office Suite and the ability to learn and utilize internal applications. Knowledge of digital product and platform SDK's, API requirements and system architecture will be a big plus.
• College degree required, advanced degree a plus. We welcome applicants with non-traditional educational and professional experiences.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

Back to top

Director, Business Analytics
Location: Carle Place, NY
Position Type: Full-Time
Reports to: SVP

Summary

1-800-FLOWERS.COM, a leading gift company is looking to hire a full-time Director of Business Analytics in their Analytics & Decision Support Team. The director reports directly into the Senior Vice President, Strategy for the company as well as to the head of marketing for the 1-800-flowers.com brand. This individual will manage the analytics, reporting, segmentation and forecasting needs of various departments (marketing, finance, merchandising, floral-relationship team) that make up the 1800flowers.com, Bloomnet and 1-800-Baskets.com brand teams. Will have 6 direct reports.

Essential Duties and Responsibilities

• Oversee and direct all department activities (25%)
• Assist in the ongoing development of the information architecture, including Campaign Management Platform. Work with team to further develop information capabilities (25%)
• Support the brand by performing/assisting with both strategic and directed analysis in order to optimize marketing spend, improve merchandising analytics, target the appropriate promotion to the right customers at the right time and generate new program ideas across the customer's lifecycle (15%)
  • Facilitate information sourcing needs with the Business Intelligence team
  • Conduct in-depth DMA, price-point, occasion analysis for the brands to develop strategic initiatives.
• Support the 1800flowers.com, 1-800baskets.com and Bloomnet brands in the development and maintenance of various brand metrics: (15%)
  • Life-time value calculations, Monthly cross-brand metrics, Net promoter score, monthly customer profiles, monthly channel migration reports.
• Manage model development of customer file with 3rd party vendor, data-mining and segmentation (set-up, development, scoring and post-analysis) (10%)
• Manage the list processes for various direct mail and email campaigns (5%)
  • List pulls for their own files, as well as other sister brands within the main database
  • Maintain/update the suppression files (Do Not Mail, Do Not Email, Do Not Rent)
• Develop, deploy and analyze various company and marketing strategy research projects (5%)

Skills and Competencies

• 7-12 years experience in database marketing.
• Demonstrated knowledge of database marketing techniques including targeting, segmentation and list processes
• Strong SAS programming skills
• Strong problem analysis and analytical capabilities
• Strong team orientation
• Strong communication skills both written and oral
• Prior experience in providing strategic analysis and consulting
• Ability to interface with multiple departments
• Ability to prioritize and manage multiple initiatives simultaneously and meet aggressive deadlines
• Direct To Consumer / Ecommerce experience

Education

• BS in Marketing, Finance, Accounting, or Information Systems required

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

Back to top

Director, Web Customer Experience
Location: Carle Place, NY
Position Type: Full-Time
Reports to: VP, Web Experience and Merchandising

Summary

In this role, the individual will optimize the 1-800-FLOWERS.COM website for conversion, revenue, and profitability by building a superior customer experience. Specifically, this leader will seek to continuously improve web services, functionalities, user interface, navigation flow, and look & feel of the consumer website by working cross-functionally to champion the customer's needs. The successful candidate will be comfortable working at a high level with the design, technology and management teams within the organization, and making presentations to senior management. Analytical skills are critical for this role as the company is focused on results and wants someone with the big picture vision who can review and adjust their strategy based on site performance.

Specific Responsibilities

• Optimizing the online customer experience by gathering requirements from internal clients, defining, prioritizing and managing new site functionality and administration features with a focus on maximizing conversion.
• Work with the channel/brand managers and other stakeholders to develop business case for web enhancements and lead the creation of project design briefs that translate into business and functional requirements.
• Work with IT and Project Management teams to define and develop scopes, schedules and review processes for individual projects.
• Identify necessary resources and coordinate the work of designers and copywriters and content provider(s) to ensure that projects are completed according to specifications and on schedule and communicate progress, status, issues, and resolutions to key stakeholders and management
• Analyze feature, functions, benefits of site content administration function to develop toolkits the business needs to run day to day marketing
• Contribute to the development of the web marketing strategy. Keeps the group abreast of developing technologies and innovative ideas.
• Identify and champion opportunities to build and leverage best practices across multiple web sites
• Analyze site usage reporting, customer feedback, marketing and competitive research to inform and improve site experience and performance.
• Enhance websites with new ideas/pages/modules to meet business goals, or solve uncovered usability issues
• Work with marketing channels to manage on site customer experience through creation of landing pages optimized for conversion.

Skills and Competencies

• Exude passion for the customer's user experience
• Manage multiple responsibilities with the talent to shift center of focus from one task to another with minimal challenge.
• Collaborate with and provide direction to a cross-functional team without direct authority.
• Understand and communicate with a diverse set of leaders and associates at various levels and within various functional areas that impact the business.

Experience

• Exceptional oral and written communication skills and a demonstrated ability to work cross-functionally to get work completed is a key success factor
• Excellent organizational skills and detail-orientation
• Ability to multitask, handle pressure and meet deadlines in a fast paced entrepreneurial environment
• Advanced computer skills are required including MS Office Suite and the ability to learn and utilize internal applications.
• Understanding of software development product lifecycle
• Experience with web analytics tools.
• Ability to work independently and in synergy with other teams
• Knowledgeable in Microsoft Excel and experience in content and campaign systems a plus
• 5-7 Years managing E-Commerce Marketing for a Multi-Channel Retailer.
• College degree, MBA a plus

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

Back to top

Senior Marketing Manager
Location: Carle Place, NY
Position Type: Full-Time
Reports to: Director, Marketing Planning and Strategy

Summary

1-800-Flowers.com, a leading floral and gift provider, has acquired a number of terrific brands over the past 10 years to help expand its product offerings into other gifting categories. Some of these brands include Cheryl & Co, The Popcorn Factory, Fannie May confections and more.

The 1-800-Flowers.com Marketing Planning and Strategy team serves as an internal strategic marketing team that plans the integrated marketing initiatives for the floral brand. The Sr. Marketing Manager will be responsible for overall development and day-to-day management of various 1-800-FLOWERS integrated marketing programs.

This individual should have 7+ years experience in Marketing with retail/ecommerce experience (preferred). They need to be a strategic and analytical thinker as well as a self starter, with the know-how, experience, and enthusiasm to hit the ground running and to make significant impact to an existing multi-million dollar business.

They should be intelligent, outgoing, hard working, and enjoy working with both internal and external clients.

Specific Responsibilities

• Research, Strategy and Opportunity Assessment (50%)
  • Create and monitor marketing strategy and marketing plans related to goals of customer communications
  • Translate market, customer and competitor insights into marketing strategies/plans
  • Drive marketing opportunity assessment, strategy formulation and valuation for all customer communications
  • Coordinate with marketing intelligence to ensure that appropriate metrics are defined, measured and reviewed on a consistent basis
  • Conduct briefings for key internal groups outlining goals, objectives, strategy and measurements of progress against those goals.
• Internal Management (25%)
  • Ability to develop strong working relationships with senior management
  • Natural ability to blend into and strengthen the culture. Politically savvy, able to work well with all levels of the team, able to balance the demands and points-of-view of many individuals with respect, while earning their respect.
  • Excellent writing skills.
  • 7+ years marketing, strategic planning.
  • Significant knowledge of digital commerce, direct marketing, mobile, social media.
• Analysis and Reporting (25%)
  • Prepare revenue and cost analysis; estimate value of promotional campaigns.
  • Conduct post campaign reviews and ROI analysis to determine what worked, what didn't and impact on business moving forward.
  • Regularly evaluate and modify campaign plans based on new internal and external information
  • Customer metrics review for creating detailed plans around the appropriate audience to market to, by season/occasion.

Education

BS in Marketing, Business Management or Communications preferred. MBA a plus.

Skills and Competencies

• 7+ years in E-commerce marketing.
• Strong understanding of the online marketing and merchandising environment
• Strong problem analysis and analytical capabilities.
• Strong team oriented individual.
• Strong communication skills both written and oral.
• Outgoing, proactive and passionate

Independent Action

Individual free to provide recommendations on how to improve existing marketing programs currently running or in process of being planned

Special Requirements of the Position

Limited travel (less than 3%) may be required.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

Back to top

Assistant Marketing Manager
Location: Carle Place, NY
Position Type: Full-Time
Department: Interactive Marketing
Reports to: Director of Interactive Marketing

General Responsibilities

1800flowers.com is seeking an Assistant Marketing Manager to join the Interactive Marketing Department, reporting to the Director of Interactive Marketing. This individual will be responsible for the growth of specific online marketing channels, driving sales and meeting ROI goals.

Specific Responsibilities

• Develop, execute and manage online marketing campaigns designed to drive sales and meet ROI goals.
• Contribute to/assist with brand growth in other online marketing channels.
• Manage and expand 1800flowers.com and sister brands on the comparison shopping sites, utilizing a product data feed and collaborating with an agency for support and expertise in selecting, featuring and promoting individual product items. Merchandising experience is preferred.
• Collaboration with Creative Services and gathering and placement of all assets, tracking, pixels, report analysis, optimization, troubleshooting and invoicing.
• Manage all aspects of Marketplace relationships (Amazon.com, Buy.com, etc.)
• Track and manage performance against a budget for your marketing channels, including sales forecasting and management of individual placements for performance.
• Collaborate with various internal departments such as merchandising, web site, creative services, legal and IT in order to facilitate placements.
• Stay up to date with the changing trends in the online world and identify new programs and/or revenue driving or performance enhancing opportunities.

Qualifications

• Highly organized, detail-oriented and able to manage/execute multiple projects simultaneously.
• Strong verbal and written skills to communicate effectively in-house and with outside vendors.
• Experience managing comparison shopping engines, data feed optimization, bid management a plus.
• Experience managing Marketplace relationships (Amazon.com, Buy.com, etc.) a plus.
• Experience with web site merchandising.
• Experience with CPM, CPC, CPA advertising and a proven track record of managing online marketing/direct marketing.
• ROI focused – analytically driven to interpret results, make and implement recommendations.
• Experience with ad serving/use of DFA a plus.
• Proficiency with Excel and ability to learn to various user interface tools and computer programs.
• Results-oriented, motivated contributor who brings passion and ideas to the team.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

Back to top

Product Manager
Location: Carle Place, NY
Position Type: Full-Time

Summary

To develop a product that will support strategy to maximize the business from a revenue and margin perspective. Responsible for all product development initiatives in the non-floral area. Develop products and categories based on department objectives and in line with corporate initiatives and strategies.

Responsibilities

• Development of new businesses/categories
• Work with Business Manager to develop assortment/SKU plan on a quarterly schedule including the sourcing and development of new product, price negotiations, establishment of retails and committing to quantities as required.
• Oversee and coordinate samples needed for Quarterly Product Presentations, Direct Marketing needs, Investor Presentations and work with Creative Services as required
• Understand the Competitive Market place and attend Trade Fairs to source new products/vendors to identify trends in category.

Qualifications

• 5+ years buying/merchandise experience within retail environment.
• Experience in the Food/ Gifts Basket Industry is preferred.
• Excellent oral/ written communication skills.
• Understanding of market as it relates to merchandising
• Understanding of specific product category through work experience.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

Back to top

Product Manager - Plant/Designer Floral
Location: Carle Place, NY
Position Type: Full-Time

Summary

The Product Manager - Plant/Designer Floral will develop and manage high appeal, differentiated, notable products specifically in our plant and designer floral categories, focusing on signature products that support the 1-800-FLOWERS.COM brand strategy as well as working to drive the product development process end to end focusing on driving revenue, achieving gross margin and EBITDA targets and maximization of profit and revenue return through Web site merchandising.

Responsibilities

• Joint responsibility with Merchandising Operations to achieve gross margin and EBITDA targets for the 1-800-FLOWERS.COM brand.
• New Product development:
  • Shop the market — attend trade fairs, evaluate the competition and understand where the trends are in product, style and color, specifically to the plant and floral businesses
  • Focus on "New to the world" products — showing cutting edge style, innovation — in plants and designer floral areas
  • Drive the process end to end
    • Opportunity Identification
    • Opportunity screening and sizing
    • Development of business case
      • Revenue
      • Gross Margin
      • EBITDA
• Market Research
  • Pilot testing, etc. to determine feasibility
  • Development and implementation of launch plans for new items
  • Post launch performance analysis and refinements
• Product Management
  • Seamless working relationship and joint accountability with Merchandising operations to optimize demand forecast and fulfillment of demand as well as reducing wastage in the plant and designer floral category
  • Maximize revenue and profit between all categories and within the good, better, best strategy by continuously rationalizing marginal performers and identification of products and marketing strategies to replace revenue
  • Drive higher margins through the utilization of purchase net for sourcing and procurement of goods — containers, plant material and floral.
  • Package development — working with marketing ops on the actual presentation of the gift in both plant and designer floral
  • Bring to life the positioning of "Your Florist of Choice"
  • Develop product specs based on winning, new product concepts to guide PurchaseNet, Vendor Relations and BloomNet and hold them accountable for procurement, fulfillment and coverage targets.
  • Collaborate with Marketing Operations / planning in development of demand forecasts, launch and post launch inventory to support sales plans. Guide Merchandising Operations in refining forecasts on a weekly / monthly / quarterly basis based on trends. Approve final reforecast.
  • Pricing optimization through testing and analysis
  • Monthly training plan for gift advisors on top 10's each month
• Website Merchandising
  • Maximize profit and revenue return on Web site real estate
  • Maximize results of feature positioning through monthly re-merch process on welcome and individual channels through the use of best sellers and key items
  • Analyze metrics and report on performance — utilization of all appropriate tools, CoreMetrics etc., and make decisions / recommendations based on the data
  • Coordinate feature placement with Merchandising Ops to ensure inventory is sufficient to support the placement
  • Maximize key collections to feature best sellers to drive revenue and gross margin dollars
  • Monitor SKU performance and category performance on the Web site. Continue to update product placements to optimize performance.
  • Constantly review competition

Qualifications

• 7+ years of demonstrated product development/buying, product management and brand building success.
• Bachelor's degree in horticulture or the equivalent in related experience.
• Excellent knowledge of fresh flower varieties, blooming plants as well as foliage plants.
• Strong quantitative skills required. Ability to develop plans, capture data, analyze data, summarize findings and implement initiatives.
• Proven track record in maximizing revenue, gross margin and EBITDA.
• Strong written and verbal communications required. Ability to present analysis to various audiences (detailed and executive summaries)
• Detail-oriented, highly organized and ability to solve problems with confidence
• Ability to work in a fast paced, highly collaborative environment, multi task and participate in team based planning process.
• High level of proficiency in Excel, Word and PowerPoint. Experience in a database a plus.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

Back to top

Product Development Manager
Location: Carle Place, NY
Position Type: Full-Time

Summary

The Product development manager will develop and commercialize high appeal, differentiated, notable products in the defined category/distribution channel, focusing on signature products that support the 1-800-FLOWERS.COM brand strategy. This person would be responsible for developing a line that would drive revenue, achieve gross margin and EBITDA goals and establish the 1800flowers.com brand as the leader in the industry.

Responsibilities

• Drive the product development process end to end - develop assortment/SKU plan on a quarterly schedule, development of new product, price negotiations and establishment of retails
• Analyze the market and industry trends to determine gaps, opportunities and expansion areas in Product development for the category.
• Partner with merchandising team on - business analysis and competitive patterning, driving product sales & profitability, key marketing and promotional opportunities, product quality and execution.
• Execute ongoing business analysis to determine customer behavior patterns and product hypotheses to drive strategic category growth.
• Maximize consumer research opportunities to drive new ideas and concepts as well as to validate planned product design & direction.
• Trending - attend trade fairs, evaluate the competition and understand where the trends are in product, style and color, as applicable to the brand and product category.
• Work with the hard good sourcing and floral design teams to produce products that execute on the overall line plan as far as design, cost structure, price points, trends (both business and design), etc.
• Collaborate extensively with key cross-functional partners to leverage internal knowledge and expertise as well as to drive operational efficiency and excellence.
• Commercialize products with cross functional partners while adhering to all standardized product development timelines

Qualifications

• 5+ years of demonstrated product development/buying, product management and brand building success within a retail environment. Ecommerce experience would be a plus.
• Creative vision combined with strong quantitative skills required. Ability to develop plans, capture data, analyze data, summarize findings and implement initiatives.
• Understanding or knowledge of flowers and/or the floral industry desirable.
• Strong written and verbal communications required. Ability to present analysis to various audiences (detailed and executive summaries)
• Detail-oriented, highly organized and ability to solve problems with confidence
• Ability to work in a fast paced, highly collaborative environment, multi task and participate in team based planning process.
• High level of proficiency in Excel, Word and PowerPoint.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

Back to top

Floral Inventory & Replenishment Planner
Location: Carle Place, NY
Position Type: Full-Time
Reports to: Planning Director

Summary

Responsible for inventory data maintenance within the Floral Category. Responsibilities include but are not limited inventory updates, shipment and sell-thru updates, and reconciliation of receiving discrepancies.

Responsibilities

1. Packaging and supplies inventory, planning, and requisitions.
2. Add-on vase requisitions, distribution, GBU's
3. Analyze/maintain on-hand inventory data, inventory thresholds, monitor alerts, order moves, sell-thru percent, date changes – in collaboration with other inventory planners. Make recommendations pertaining to price changes, merchandising the web site, etc.
4. Reconcile and record Oracle floral receipts, review open Pos and purchasing exceptions.
5. Obsolescence review, disposition and reporting.
6. Planning daily reports – IMON, PROACT, Hourly inventory tracker.
7. Other duties as directed by planning management.

Education

• Degree in business, merchandising, or related field desired.
• Up to two year's experience in a retail organization.
• Strong desire to excel and move upward in the organization.

Skills

• Highly organized and strong attention to detail.
• Excel experience required, aptitude to learn/experience with high-end planning and operating systems.
• Must work well with others.
• Ability to thrive in a dynamic and changing environment

Independant Action

• Must have the ability to manage multiple responsibilities and projects at the same time.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

Back to top

Senior eCommerce Developer
Location: Carle Place, NY
Position Type: Full-Time
Reports to: Director - IT eCommerce Services

Summary

The Senior eCommerce Developer will have responsibility for Application Development and maintenance of the in house J2EE based website Platform. Reporting to the Director - IT eCommerce Services, this position requires hands on technical development and maintenance of internet application software and projects. This position requires the candidate to work closely with a team of onsite and offshore developers. The ideal candidate will have 4 to 10 years of relevant software development experience

Essential Duties and Responsibilities

• Java J2EE Development and support for multiple website applications (50%)
• Day to Day Production Support for multiple production systems (25%)
• Interface with Delivery Management team and business customers for planning (15%)
• Troubleshooting production issues that are business impacting, including timely and appropriate communication to stakeholders in IT and the business (10%)

Education and/or Experience

• Solid understanding and hands on experience in Java, J2EE, DHTML, Javascript, AJAX, OOD, SQL development and Oracle RDBMS.
• Strong background in WebServices SOAP, REST, Struts, Web 2.0 Frameworks, JQuery, etc.
• Strong background in eBusiness solutions or web system integration, especially in large-scale environements
• Knowledge of software development lifecycles, design patterns and best practice methodologies. Experience with Agile methodologies, RUP, XP, and SEI CMM.
• Understanding of system design and development environments, such as UML, Eclipse, Ant.
• Experience in program resolution with IT systems and individuals.
• Oral communication (customer interaction, requirements analysis, BPR, training).
• Written communication (writing project work plan, system design, user guides).
• Knowledge of the retail industry is a plus
• Familiarity with IBM WebSphere Commerce, ATG, Blue Martini, Broadvision, Fry or other internet retail platforms a plus.
• Bachelor's Degree required, preferably in Computer Science or related field. Master's Degree a plus.

Skills

Extremely skilled in Internet Applications Development and understanding of the J2EE technology toolset. The candidate should be self driven and on the bleeding edge of internet technology trends. The candidate should be vendor and product agnostic and have the ability to adapt and absorb new and emerging standards in the software development environment such as Open Source, etc. The candidate must display the ability to lead discussions and encourage thought on enabling business value and growth through rapid integration and delivery.

Independent Action

Innovation and thought leadership is a critical sucess factor for this position. The candidate should not just be able to think of new and great ideas, but also be able to communicate it effectively, and follow through with execution.

Special Requirements of the Position

Sun/Java certification a plus.

Physical Demands

• Computer skilles.
• Ability to work for extended hours during peak business times, especially during Christmas, Valentine's and Mother's Day Holidays.
• Ability transcend timezones to effectively interface with Offshore development teams

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

Back to top

Project Manager, PM SR
Location: Carle Place, NY
Position Type: Full-Time
Reports to: Director, Delivery Management

Summary

The Project Management role is primary responsibility for the planning, direction, and coordination of activities of designated projects to ensure that goals or objectives of projects are accomplished within prescribed time frame and funding parameters. Also, the role is directly responsible for ensuring that all projects adhere to the define 1-800-Flowers project process in terms of documentation and reporting.

Depending on assignment, a secondary is responsible for the role will be requirements definition and management.

Essential Duties and Responsibilities

• [Core Project Management / Business Analyst]
• Lends overall project leadership to a given initiative and is accountable for its outcome
• Authoritative and outgoing personality to lead a project team from Inception to Delivery; Acts as the focal point of communication, facilitator and chief moderator for a project
• Ability to balance project assignments i.e. work on several very large and small projects concurrently
• Supports the Delivery Management Mission to deliver projects on time and to budget
• Constructs project stakeholder views; Assures team members have clear understanding of their roles and goals; assures accountability for all assignments
• Identify resources and facilitate subject matter and technical experts' participation in the project
• Set and manage internal customer expectations
• Works independently as well as on a team, with an extremely high level of energy and commitment
• Establish project performance targets and measures results
• Maintains project schedules, milestones and resources using MS Project
• Communicates effectively and in a timely manner with all project stakeholders
• Administers project/requirements change control procedures
• Continually identifies and mitigates project risks
• Provides a seamless bridge between multiple business and technology teams
• Maintains knowledge of all 18F Brand and Share-Service systems
• Facilitates weekly project management and status meetings
• [Requirements Gathering and Management]
• Facilitates requirements gathering/definition meetings with project stakeholders
• Ability to take draft documentation from the business unit and refine the output for final requirement's definition and business unit sign-off
• Ability to document process workflows
• [Process]
• Ensures all required project documentation is completed for all assigned projects; Supports the defined project process
• Ensures all project artifacts are properly cataloged and persisted in the project management system, VPMI
• Continuous dedication to process improvement on the 18F project process
• Ability to create business solutions/conceptual models and detailed plans concerning process re-engineering
• [Communication / Reporting]
• Participates in developing and reporting project status to project sponsors or management team
• Ensures thorough, timely, and consistent communication within the project team
• Advises project sponsors on related issues
• Coordinates approvals and sign-offs as required by appropriate personnel
• Identifies and report risks throughout the life of the project and provide options to the business units for mitigation strategies
• Ensures effective communication and collaboration between IT functions
• Produces weekly/monthly project status reports
• [Training]
• Show a commitment to continual self-improvement in order to learn and stay current with project management methodologies, processes, and related technologies

Education

• 5-10 years business experience in a related profession
• Experience with use cases, business modeling techniques and UML
• Experience with requirements gathering and management
• Experience with Agile and Waterfall methodologies
• Experience with change management
• Experience working collaboratively with business owners, subject matter experts, and Software engineering teams during the requirements, design, coding, testing and implementation phases
• Experience working with software engineering teams
• Excellent use of MS Suite of Products, including Word, Excel, Access, and PowerPoint, MS Project
• Knowledge of formal process models (ISO, RUP, CMMI, etc.)
• Experience in process engineering would be preferred

Skills

[Project Manager]

• Thorough understanding of project management concepts, tools and methods
• Good negotiation skills
• Exceptional organizational skills
• Ability to work independently and balance multiple priorities
• Ability to work effectively with all levels of management and staff in a collaborative environment
• Demonstrated flexibility under a prioritization change condition
• Strong quantitative, analytical, problem solving, organizational, communication and interpersonal skills required. Attention to detail is a must
• Efficient and timely problem identification and resolution skills
• Exhibits confidence and an extensive knowledge of emerging industry practices and mindsets

[Technical Skills]

• Solid understanding of technical terms/systems. Understands system functionality at a high level

[Practical/Reasoning/Communications Skills]

• Excellent Problem Solving Skills
• Excellent written and verbal communication skills; Ability to present information and ideas clearly and concisely
• Delivers informative well organized presentations
• Ability to think proactively, rather than reactively
• Identifies critical issues with ease
• Understands how to communicate difficult/sensitive information tactfully
• Communicates at the executive management level

Independant Actions

• Considerable latitude in approaches to assignments
• Generates enthusiasm among team members
• Proactive seek opportunity to serve in leadership roles
• Challenges others to develop as leaders whiles serving as a role model
• Manages the process of innovative change
• Frequent contacts are both inside and outside of IT, generally requiring discussion/explanation of difficult/complex issues associated with projects.
• Assists in the facilitation of team and client meetings
• Demonstrates a high level of competence
• Exhibits a willingness to use personal time to advance skill set
• Ability to lead and manager projects which involve a considerable amount of complexity
• Ability to lead analysis discussions and design alternatives
• Coaching, conflict resolution, team building, listening, crisis management, leading diverse groups, meeting facilitation

Special Requirements

• PMP Certification
• Travel 25%

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

Back to top

Senior Quality Assurance Test Lead
Location: Carle Place, NY
Position Type: Full-Time
Reports to: Director, Quality Assurance

Summary

The primary role of this position will be responsible for planning, executing and following through on functional testing initiatives and some automated testing tasks. There will be testing of internal and external systems/applications utilizing Mercury Quality Center tool. The scope of these responsibilities includes designing, developing and executing manual tests of the enterprise, reporting potential functional issues, and creating defects.

Essential Duties and Responsibilities

[Core Responsibilities of the Role]

• Develops a thorough understanding of the operations and functions of the 1800Flowers.com family of brand and shared service applications
• Develops relationships with the Software Engineering, Project Managers, Business Analysts, and Infrastructure team
• Develops a testing plan/schedule and maintain test matrix based on development completions and project timelines.
• Communicates with Project Managers, Systems Architects, Systems Analyst, DBA's and Software Engineers to gather requirements for testing and develop estimates for testing execution
• Writes effective test cases/scripts within the framework of approved testing tools (Mercury Interactive -, Win Runner, Quick Test Pro) using documented requirements and technical specifications provided by the project team
• Constructs Test cases and Test scripts, sets up and configures servers, the definition of automation metrics, execution of detailed runs and collection/analysis of results
• Constructs test plans to address the testing needs of automation testing
• Constructs, implements and reports status for all automation testing scenarios used for testing
• Executes test cases/scripts; through automated or manual methods and reports findings according to the defined process with each successive software release
• Maintains and supports the quality and overall integrity of the test data
• Develops, executes and analyzes automation tests
• Monitors, control and report on quality measures and completeness for project deliverables
• Ensures that test objectives are met in a time and cost-effective manner.
• Conducts root cause analysis of all defects reported during project or product testing
• Analyzes test results and provides explanations of results to help in the tuning process
• Maintain historical test results and manage the release process
• Creates defects when issues are uncovered
• Ability to communicate with external contact which is required in development and execution of test plans and cases involving outside vendors and 3rd party consultants
• Ensure thorough, timely, and consistent communication is disseminated to the appropriate teams
• Coordinate with the offshore team for completion of project tasks.

Education and/or Experience

• Associates and/or Bachelors Degree in Computer Science or related discipline
• Minimum of 6 years with Quality Assurance experience and 3 of those years spent hands-on execution of Functional/Automated tests – writing test plans, cases and scripts.
• Previous project/test management/planning experience including the offshore model.
• Solid scripting and programming skills (with emphasis on C/C++, Visual Basic, VBScript, Java, SQL and Batch Files)
• Understanding of software architecture technologies (e.g. HTML, VB, .Net, XML, Java, Web Services, SOA, SOAP, Unix/Linux knowledge)
• Experience with the following protocols: Citrix, HTTP and Web Services
• Experienced with the LoadRunner monitors and Analysis tool
• Experience with software quality assurance methodologies and actual hands-on testing
• Experience with Mercury's Quality Center
• Experience with Software Quality Assurance Methodologies.

Pluses: Mercury Certification (CPC, CPS, CI); Experience with QuickTest Pro; Experience with Web services, Experience with offshore model

Skills

[Technical / Process / Q-A & Testing Skills]

• Comprehensive understanding of how to create a test case/script.
• Ability to research potential resolutions to QA issues.
• Ability to document test results and prepare reports targeted for various audiences
• Solid understanding of software architecture technologies. (e.g. HTML, VB, .NET, XML, Java, Web Services, SOA, SOAP, Unix/Linux knowledge)
• Expertise using the Mercury Interactive suite of products including Quicktest pro/Test Director/Quality Center
• Solid understanding of the entire software development life cycle process, including requirements, analysis, design, coding, testing, and documentation across multiple development methodologies (e.g. waterfall, iterative, prototyping, agile)
• Excellent analytical and leadership skills.
• Interpret test results and data to identify automation bottlenecks caused by code, configuration issues, hardware, etc.
• Understanding of what makes a good functional/automation requirement and what test cases from a project should be included in automation tests.
• Advanced troubleshooting skills, than can utilize strong development, testing and process skills and knowledge

[Practical/Reasoning/Communication Skill]

• Strong self-motivation, work ethics, teamwork and a positive and enthusiastic attitude
• Identifies critical issues with ease
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Project management skills and capability to multi-task across several projects
• Works well in a team environment and alone
• Relies on extensive experience and judgment to plan and accomplish goals
• Ability to multi-task
• A wide degree of creativity and latitude is expected
• Exhibits confidence and an extensive knowledge of emerging industry practices and mindsets
• Delivers informative well organized presentations
• Understands how to communicate difficult/sensitive information tactfully

Independant Action

• Is very skilled in formulating solutions to difficult issues
• Seeks team members input before decision making
• Demonstrates appropriate leadership styles in varying circumstances
• Brings individuals and groups together to accomplish common goals
• Work is performed without considerable direction and can exercise
• Considerable latitude in approaches to assignments.
• Generates enthusiasm among team members
• Proactive seek opportunity to serve in leadership roles
• Manages the process of innovative change in Q/A
• Frequent contacts are both inside and outside of IT, generally requiring discussion/explanation of difficult/complex issues associated with projects
• Takes a leadership role in meetings and discussions
• Demonstrates a high level of competence
• Exhibits a willingness to use personal time to advance skill set
• Logical thinking, complex problem solving and multi-tasking

Special Requirement

• Travel maybe required as part of the role < 25%

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

Back to top

Enterprise Field Instructor, Enterprise Service Center Training
Location: Carle Place, NY
Position Type: Full-Time
Reports To: Sr. Manager of Platform Training, Enterprise Service Center

Summary

Lead the continuous process of releasing the potential of associates through the work of the organization. Meet or exceed Service Center Performance through training, coaching, tracking, and analyzing.

Essential Duties and Responsibilities

• Ability to travel domestic and internationally according to business needs, typically 10 – 25%
• Lead, train, coach and develop agents to meet or exceed Enterprise Performance Goals for all Brands as defined
• Ability to instruct blended and individual virtual & classroom training through resources such as classrooms, conference lines and Webex for all sites and agents handling workload
• Teamwork with other department leads, enterprise team, and brand leadership
• Assign and track courses through e-Learning applications
• Analyze and report training specifics and business metrics tied to each course
• Schedule and manage Enterprise Service Center training plan
• Manage multiple projects simultaneously and work under very stringent deadlines
• Ability to reprioritize duties rapidly based on strategic initiatives
• Ability to attend and professionally represent the ESC Training Department at any local and or Enterprise Service Center meetings internally or externally
• Virtual coaching and mentoring to improve performance and productivity
• Ability to conduct trainer certification process and support instructors on an on-going basis as they facilitate

Qualifications

The requirements listed below represent the minimum knowledge, skill and/or ability required, to perform job function:

• Willingness to learn and implore adult learning techniques and measurement of training as well as measure ROI on every course to ensure training success to business metrics
• Outstanding positive attitude
• Excellent:
  • Public speaking skills
  • Coaching skills
  • Interpersonal skill
  • Problem solving skills
  • Verbal and written communications skills
  • PC skills
• Skilled in Microsoft Windows, Word, Excel, PowerPoint, and Outlook
• Bachelor degree OR equivalent combination of education and/or experience preferred
• Previous virtual and e-learning experience preferred
• Ability to work days with a flexibility to work nights, weekends as holiday need requires
• This position requires, during peak times, to work beyond the normal business hours
• Thorough knowledge of the brand and additional branded skill sets.
• Average performance scores: Quality 95%, Attendance 95%, Compliance 95%
• No active disciplinary notices on file

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

Back to top

Senior Manager Reporting and Analysis
Location: Carle Place, NY
Position Type: Full-Time
Director Financial Operations

Summary

The Senior Manager of Reporting and Analysis is responsible for the Service Center financial analysis and monthly reporting.

Essential Duties and Responsibilities

Reporting: Generates Service Center Financial analysis and monthly reporting.
Preparation: Service Center key metrics as determined by the Brand leadership
Liaison:Coordinate with the Finance department in presenting the Service Center monthly and fixed cost forecasting.
Management: Cost containment by working with the workforce management team to monitor staffing needs in line with seasonal workload projections.

Education and/or Experience

Minimum knowledge, skill and/or ability required to perform job functions:

• Bachelors or Masters Degree in Management consulting, operations research with 6-8 years business experience.
• Excellent verbal and written communication
• Proven knowledge of MS Excel, Access, SAS, Enterprise Guide and SAS Base programming.
• Solid quantitative, project management financial analysis and communication skills.
• Excellent organizational skills and superior attention to detail that requires the individual to work in a fast paced environment who can manage a team of analysts to tackle major reporting and projects and effectively meeting aggressive timelines.
• Interpret complex data and insure the information is extracted to produce meaningful reporting for the Brand leaders.
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to work independently and collaboratively

Preferred Skills

• SAS Certification is preferred but not a requirement. Must have experience working with SAS programming, business intelligence and financial analysis is required

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

Back to top

Central Bridge Coordinator
Location: Central Bridge, Carle Place, NY
Position Type: Full-Time
Reports to: Senior Manager, Bridge Operations
Status: Non-Exempt (Hourly - Evening Hours)

Summary

The Central Bridge Coordinator will be the Service Center focal point for call routing, workload allocation, call handling administration, system troubleshooting and related duties as assigned.

Essential Duties and Responsibilities

Liaison: Communicates operational and exception issues to Bridge leadership, technical support teams and 18F management in accordance with established protocols; maintains daily interaction with Scheduling Team to ensure Bridge is apprised of workload and staffing projections

Operational: Monitors daily workload performance, in accordance with all performance and service level objectives and in accordance with Central Bridge operations. Maintains current status of routing and workload allocations across Service Center Enterprise. Redirects Service Center workflow in accordance with Central Bridge Operations.

Reporting: Generates Service Center Reports (i.e. e-mail, call volume, sales, etc.) and Daily Performance Recaps for site. Produces and communicates intra-day and 2400 reports as outlines by enterprise protocols. Monitors and reports schedule adherence in conjunctions with Sales and Service Managers.

Qualifications

Minimum knowledge, skill and/or ability required to perform job functions:

• 2 year college or equivalent combination of education and/or work experience.
• Excellent verbal and written communication
• Strong interpersonal skills
• Ability to interact positively with others
• Proficient in Microsoft Applications including Word, Excel, Access and Outlook
• Excellent organizational skills and superior attention to detail
• Excellent time management skills
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to work independently and collaboratively
• Ability to manage multiple projects simultaneously and work under stringent deadlines.

Preferred Skills:

• Lucent ACD Administration/Reporting (CMS)
• Workforce Management system experience (Pipkins Vantage Point)

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

Back to top

Marketing Manager
Location: Carle Place, NY
Position Type: Full-Time
Department: BloomNet
Reports to: Vice President of Marketing & Business Development

Education Required

Bachelor's degree and/or work experience in marketing.

Skills Required

Strong interpersonal and organizations skills. Expert knowledge of Microsoft Office Suite & Adobe Acrobat.

Experience Required

At least 5-10 years experience in a marketing agency or corporation.

Primary Responsibilities

• Work with the Vice President of Marketing & Business Development to create, manage and oversee marketing programs that positively project the business's brand image to support and grow sales.
• Oversee the design and production of print/electronic marketing materials to support corporate identity, sales and tradeshows which include but are not limited to brochures, catalogs, print advertisements, direct mailings, email marketing campaigns, web banners, promotional materials, FSI's, statement stuffers, logos, signage, catalogs, packaging, labels/tags.
• Review product proofs both internally and pre-press. Supervise on press projects, attend on press for approval as requested.
• Coordinate with internal and 3rd party vendors - print, paper, and production.
• Make creative presentations and propose innovative solutions to management.
• Responsible for assigned projects from inception to delivery.
• Coordinate with Creative Designers/Agency and/or Freelancers for project assignments, workflow, schedules, and final deliverables.
• Create and maintain all Creative project schedules and marketing calendar to ensure projects deliverables are met in a timely manner and within Creative guidelines.
• Facilitate print project quotes, track pricing history, and present project pricing and recommendations which are aligned with budgeted expenses.
• Participate in regularly scheduled production and department meetings.
• Effectively communicate project updates and milestones to project participants.
• Attend off-site photo shoots to oversee creative direction and styling.
• Must continually develop skill set to keep up with changing technology and market trends.
• Attend continuing education programs in the areas of advertising & creative design to bring latest industry knowledge in-house.
• Perform additional duties as requested.
• Floral experience a plus.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

Back to top

Key Account Manager, Business Gifts Services
Location: Carle Place, NY
Position Type: Full-Time

Summary

Account Manager of Business Gift Services is responsible for the management, development and coordination of B2B business within existing corporate partners, as well as development of new business.

Responsibilities

• Meet and exceed B2B revenue targets across all brands by month.
• Incorporate all sales programs into existing accounts and new partners to drive profitable revenue streams.
• Responsible for tracking all customer information.
• Follow call campaigns to support company major and minor holiday sales.
• Follow up on all leads and close new business.
• Manages client relationships through all phases of the sales cycle.

Qualifications

BS/BA degree with a minimum of 3-5 years sales or business development experience. Candidate should possess strong people skills and strong customer focus. Must have MS Office suite.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

Back to top

Associate Manager, Enterprise Public Relations
Location: Carle Place, NY
Reports to: Director, Public Relations

Summary

• Develop, create and execute, in conjunction with Director, Public Relations, consumer and business PR plans for 1-800-FLOWERS.COM enterprise brands including, new product launches, services, programs and key talent. Provide strategic and creative input in development plans. Manage and coordinate select press interviews with spokespeople. Prepare company spokespeople for press interviews including message points and briefing documents (30%)
• Pitch media and follow up as appropriate. Develop, nurture and maintain relationships with appropriate media outlets, vendor partner contacts and key industry influencers. Work with external agency partners on execution of PR activities and provide day-to-day assistance of campaign management. Monitor (clip tracking and reporting) consumer and business press coverage of brand on a weekly basis to inform appropriate internal groups and, where appropriate, include in a weekly report. Develop and manage third party relationships to increase visibility of 1-800-FLOWERS.COM enterprise brands. (30%)
• Assist in creating PR presentations including research, as necessary, draft executive profiles and press-related correspondence (i.e., press releases, media alerts, pitch letters, briefing documents, internal memos, key message points, etc.). In addition, provide through debriefing of all PR activities; write and gather recap documents for documentation purposes and for providing recommendations for future endeavors. (20%)
• Coordinate, organize and execute PR activities to support consumer and business PR programs. Coordinate media product requests, photo shoots and interview requests with local, national and international media. Review requests and coordinate spokesperson calendars and product availability. Manage project budgets and deliver within parameters. (15%)
• Serve as liaison for enterprise communications team; provide updates on behalf of enterprise brands for internal distribution, i.e., publicity recap, events, etc. (5%)
• At least 20% travel will be required for this position.

Requirements:

BA in Journalism or Public Relations preferred. At least 3 solid years experience. Agency experience a plus.Track record of successful media placements/ media contacts a plus. Ability to juggle multiple tasks and meet multiple deadlines in a fast-paced pressure-filled environment. Team player that is very diplomatic. Experience working with high-profile executives and celebrities a plus. Excellent writing skills a must (samples required). Excellent verbal/pitching skills. Self-starter with creative thinking a must.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

Back to top

Financial Analyst
Location: Carle Place, NY

Summary

The Financial Analyst performs a variety of analytical and technical functions, many of which are highly visible to top management. The Financial Analyst must be able to meet the challenges required in day-to-day duties as well as be a self-starter and seek out additional initiatives over time. Knowledge of Excel and excellent verbal/written communication skills are required for this position. SAS and Oracle experience would be a plus.

Areas of Responsibility:

Critical to success in this position is knowledge of the business, ability to spot inaccurate data inputs and the motivation to appropriately address issues that arise in order to resolve inaccuracies.

• Responsible for daily management reporting of key financial data, including sales, discounts, service center labor, etc.
• Responsible for weekly, monthly and ad hoc reporting for group, including, but not limited to:
  • Performing data extraction and the creation of custom reports using tools such as Oracle, Access, SAS and Excel.
  • Perform various complex spreadsheet analysis required by management.
• Assist in month-end closing for assigned functional areas. Standard and ad hoc analytical report creation as required by management.
• Provide financial evaluations to support management decision making in areas such as marketing programs, communication costs, and retail store management.
• Provide decision support and business analysis for assigned business units.
• Assists in annual operating budget and monthly forecasting processes
  • Responsible for setting Cost Center Input sheets.
  • Uploading of all Corporate Cost Center budgets to Oracle.
  • Generate and distribute Consolidated and brand Budget Reports
• Create presentations for management using Excel and PowerPoint.
• Ad hoc analytical projects, as required.

Position Requirements

• Ability to rapidly learn our complex businesses and develop sound business judgment.
• Experience creating and maintaining complex spreadsheets and/or databases.
• Ability to work effectively with multiple priorities and deadlines.
• Ability to complete projects/assignments effectively with creativity.
• Ability to detect and report data inconsistencies and out of balance situations.

Professional Qualifications

• 4-year degree, preferably in Accounting or Finance
• Accounting and standard costing knowledge, combined with excellent analytical skills
• Effective written & verbal communication skills
• Demonstrated skills in Excel

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

Back to top

Customer Service - Temporary Work from Home Opportunity

We currently DO NOT have a position open, but would like to obtain your contact information in order for us to contact you when a position becomes available.

Summary

1-800-FLOWERS.COM's customer contact center, recent winner of the global call center of the year award, is currently recruiting agents for its Work from Home Customer Service team. This team provides professional, courteous, responsive and accurate service to our customers from the comfort and convenience of their home office. Sales and Service Specialists serve as the first contact customers have with the company and will be responsible for the effective and efficient handling of customer needs. The Sales and Service Specialists will be completing transactions in real time, working simultaneously with multiple software applications; consistently following up on promises and commitments on a timely basis; appropriately identifying and escalating unresolved issues.

Qualifications

Successful candidates will meet the following qualifications:

• Must be a resident and live in the following states: Arizona, Delaware, Florida, Illinois ,Montana, New Hampshire New Mexico, New York, Ohio, Oklahoma, Texas, Oregon, and Virginia
• Highly PC literate and have their own PC with a reliable high-speed Internet connection
• Ability to type 35 words per minute is essential
• Prior call center experience strongly preferred
• Applicants must be 18 years of age or older and have a high school diploma or GED to apply
• Strong written and verbal communication skills required. Fundamental math skills required
• Strong sales skills
• Highly motivated and dependable

Hardware, Software, Workstation Specifications: Minimum Requirements

• Internet Connection:
  • Cable or DSL provider (No Wireless or Satellite), VoIP (Voice over Internet Protocol) compatible.
  • Minimum up load speed: 500 kbps
  • Minimum download speed: 1.5 mbps
• Computer Hardware:
  • 1.8 GHZ Processor ( minimum of a Pentium 4 processor or equivalent processor)
  • 1 GB of RAM
  • Sound card with speakers
  • 17" Flat Panel Display recommended (capable of 1280 x 1024), 15" minimum
• Telephone Requirement:
  • Dedicated telephone line with the ability to disable features such as call waiting, forwarding, etc. No cellular/wireless phones are permitted.
  • Digital Telephones & VoIP Telephones are permitted as your alternate telephone lines. Services such as Magic Jack that connect through a USB port are not permitted.
  • A corded telephone with headset capability. Must be a corded traditional telephone. No cordless telephone allowed.
• Headsets Requirement:
  • USB headset (PC compatible) with a built-in digital signal processor has a noise-cancelling microphone
  • You will also need a good quality telephone headset compatible with your land line telephone.
• Computer Software:
  • Windows XP, Vista, or Windows 7 Operating system
  • Internet Explorer 6.0 or above
  • Microsoft Office, including Microsoft Word and Excel WinZip, Adobe Acrobat reader. - Free download available on the Web
  • Antivirus Software: Valid software with current and updated virus definitions
  • AIM: Free download available at http://www.aim.com
  • A personal email account with a professional user name.
• Office Furniture: A sturdy desk and a comfortable sturdy chair at a comfortable height with adequate back support. (5 legged chair highly recommended)
• Battery Backup: UPS/Battery Power Supply including surge
• Your workstation must be in a private, quiet area away from others in your residence and background noise

How to Apply

We have completed our seasonal hiring at this time. However, if you meet the criteria above and would be interested in being contacted for future opportunities, please forward your name, your state of residence, your email address and your contact phone number to careers@1800flowers.com.

Back to top